ICW Group Agent & Broker Zone - Workers' Compensation: Simplified Billing Statements

Announcing new, simplified billing statements!

Our new workers' compensation billing statements have been designed to provide agents, brokers and policyholders the information they need in a friendly and easy to read format.

To help you better understand the new changes, and assist you with any questions from your ICW Group policyholders, we've provided quick reference charts for our most common statements below.

Statements for Policyholders

Click to learn more details about our simplified billing statements!

Policyholder Payment Invoice with Audit.
(Note: A copy will be inserted in policyholder's billing statement.)
Policyholder Notice of Cancellation.

Statements for Agents/Brokers

FAQ's for your policyholders

For your ease of reference, we’ve gathered a list of commonly asked questions that your clients may have about their bills.

Why is there a "Balance forward" on my statement?

If you had an outstanding balance from your previous bill, it will now be itemized as a "balance forward" for your convenience. The balance forward may span multiple periods.

When is my payment due?

The due date for your payment is listed in the right-column of the Payment Invoice page on your bill, under the heading "Due". Payments must be received by ICW Group by that listed date.

My total due shows a credit. Do I need to do something?

No. The credit will be applied automatically to your payment invoice.

Will I receive Audit details for each of my locations?

Only if your policy is set up "by location". If so, each will be listed separately starting on the second page of your statement.

I have a question about the Policy Invoice section of my bill. Who can I contact?

For questions concerning the Payment Invoice section of your statement, please contact your Premium Accounting team at 800.877.1111, x 17262. We can also be reached via email - Contact Us.

Who do I ask about my payroll calculations?

For questions concerning the Audit section of your statement, including payroll calculations, please contact your Premium Audit team at 800.877.1111, x 17399. Reach us via email - Contact Us.

Can I pay my bill online?

Yes. Pay Online! is our convenient and secure online bill payment service for Workers' Compensation policies. With Pay Online! you can pay your bill and view past online payments with the click of a button. Learn more on our Make a Payment page.