Claims Claims Services

Report an Auto Claim

You expect your insurance company to respond quickly and compassionately when you have a loss. That's why our experienced auto claims staff is always ready to help you.

How do I report a loss?

What questions will I be asked when I call?

What happens after I report a claim?

How do I get more information?

 

How do I report a loss?

Call our toll-free Claims Loss Line: 877.849.4678

Our service-oriented staff is available when you need them most: 24 hours per day, 7 days per week, 365 days per year.

To best assist you during this difficult time, we encourage you to call us immediately after your loss. Our goal is to begin processing your claim within one business day of your call. This way, you can get back to the important things in your life.

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What questions will I be asked when I call?

You will typically be asked for the following:

  • Your name, phone number and policy number
  • The date and approximate time that the incident occurred
  • Where the incident occurred
  • The description of the other car(s) involved, if any
  • The name of the other driver(s) involved, if any
  • The reporting police agency and report number (if applicable)
  • Any injuries, witnesses, passengers (if applicable)
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What happens after I report a claim?

We will work as quickly as possible to get all the details of the incident. This may include obtaining the police report, verifying insurance coverages, contacting any involved parties and witnesses, and inspecting damaged property.

Your assigned adjuster will keep you informed of our progress on resolving your claim. You may contact your adjustor at any time for a status or additional information.

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How do I get more information?

For more information, and to find an agent or broker near you, Contact Us or visit Explorer at www.explorer-insurance.com.

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