Report an Earthquake, Flood or Commercial Property Claim

We understand your need for a prompt earthquake, flood or Commercial Property claim payment if your business suffers a loss. Follow the steps below to ensure that your claim is handled in a timely manner. You may want to refer to the "Claims Checklist" for your planning purposes.

1. Report the Claim as soon as possible

Use the following toll free numbers or email to report your claim immediately, 24 hours a day - 7 days a week:

Property Claims

877.4 ICW NOW   (877.442.9669)
After hours emergency line 800.621.5410 (GAB Robins)

Earthquake & Flood - dicclaims@icwgroup.com
Commercial Property - propertyclaims@icwgroup.com

2. We will contact you

Once a claim is reported, we will assign an independent adjuster to meet with you and inspect your loss. We wish to assist you in settling your claim as soon as possible.

Claims Checklist

This list is provided for your convenience in gathering information for reporting your loss. Remember, you will want to report losses as soon as possible, so don't worry if you don't have all of the answers.

• Your company name and if applicable the parent company and insured name.
• Your contact information (name, phone, extension, title).
• The address and state in which the loss occurred.
• Policy number.
• Date and time of the loss.
• Description of the loss.
• What the loss involved (real property, personal property, damage to building, etc.).
• What, if any, other insurance may be available to cover the loss.