myResource FAQ's

Click to expand these frequently asked questions about myResource.

I read the FAQ's and I still need help. Who can I contact?

Can't find it?

What is myResource?

myResource is a secured web service provided for our policyholders and is offered by ICW Group in partnership with your insurance agency. You can login to view information that is set up for your account, which may include loss reports, claims resources, risk management resources, and more. The features that you have access to is authorized by your company.

Why should I get a myResource account?

If you have a workers' compensation policy with an ICW Group company, you will want to get a myResource account in order to start enjoying the benefits, such as being able to view your loss reports, use the risk management services and toolkit (RMRx), reference claims materials, safety newsletters and more.

What do I need to register?

Personal accounts are authorized by principals in your company. Once you are authorized, you will receive a registration notice. You will need to have your workers' compensation policy number available when completing your registration.

Our company has multiple policies. Which one do I use to register?

The policy number you need to use to register was identified by the authorized principal in your company when they made the account request. If they have not shared this information with you, you will want to contact them prior to registering.

Will I be able to see all of our policies if I only register with one?

If your company has multiple workers' compensation policies, you only need 1 of the numbers to register. If you have access to account information such as Loss Reports, the reports should appear for all of the policies for your company. If you are unable to see a policy, you should contact your agent or myResource@icwgroup.com for assistance.

How do I get access at my company?

myResource is free to our Workers' Compensation policyholders. Personal accounts are authorized by principals in your company. These individuals will have access to an online form when they are logged in: "Request Accounts for your Staff". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts.

How do I get access for others at my company?

myResource is free! Personal accounts are authorized by principals in your company. These individuals will have access to an online form when they are logged in: "Request Accounts for your Staff". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts.

What is the full offering of myResource?

Features provided by myResource include:

• Loss Reports for the current year.
• Online request for prior Loss Reports.
• Claims Kit Resources.
• Ability to request additional accounts.
• Profile management.
• Streamlined access to RMRx Safety Advisor, the risk management toolkit. This toolkit includes:
  • Incident Track - OSHA Logs, Incident Trending.
  • Comprehensive Safety Library
  • Training Track - Track your safety training activities.
  • Job Track - Hazard Assessments, Job Safety Analysis, Position Descriptions, Return to Work.
  • Material Safety Data Sheets Management (MSDS).
  • Certificates of Insurance Track (COI).

My options don't look the same as others at my company. Why is that?

Because your view of myResource is personal to your account set up, and there are company-confidential items, you may have features available to you that others in your company don't have access to, and vise-versa. Personal accounts are authorized by principals in your company and can be adjusted with their approval.

How often are the Loss Reports updated?

The Loss Reports are updated during the weekend, following the 5th working day of the month. When you return to work on Monday, your report is ready for you. There are a few weekends when the report update may be delayed. These are planned for month-end processing so that we can get you the most accurate information as possible. Check the "Valued as of" date at the top of each Loss Reports page.

Can I get Loss Report information for other years?

Yes you can. Just use the "Request a Loss Report" option, which is available on the Loss Report page (in accordance with your account access level).

Why is my Loss Report more than a week old?

Loss Reports are updated each weekend after the 5th working day of the month. If a month-end falls on a weekend, such as July 2010, the loss report is not updated until the next weekend. This delay is planned to allow for month-end processing.

I don't see my Loss Report for my policy - where is it?

For new policyholders, the first Loss Report is available starting in the 2nd month of coverage. For renewal terms, the expiring term Loss Report is displayed through the end of the expiring month; the current term report will display beginning in the second month of coverage.

I don't see the Loss Report link. How can I get these?

Loss Reports are confidential to your company. To gain access, you need to attain authorization by principals in your company. If they approve your access to Loss Reports, simply have them use the online form when they are logged in: "Request Accounts for your Staff" to update your information to "View Loss Reports". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts, or contact their agency.

How to I get a Claims Kit?

You can download and print at anytime from the Claims Kit section. You can also use the online form to order printed versions.

I want to report a First Notice of Loss. What should I do?

You don't need to login. Any time you need to report a first notice of loss, simply go to icwgroup.com and click on "Report a Claim" and follow the steps. You can also use the "Claims Kit" available in myResource to find the First Notice of Loss for your state.

Do you have Safety Videos?

Yes. You can order videos from our online Safety Video Library. This link is available on the left-side navigation.

How can I get the older Newsletters?

Our Risk Management Newsletters are provided online from April 2009. Older ones can be ordered from your Risk Management Consultant or by emailing: riskmanagement@icwgroup.com

Why do some links seem to take me out of myResource?

Once you login, myResource appears as a tab in your top menu bar and the entire icwgroup.com website is still available, so feel free to click around. You will remain logged in and can simply click on the myResource tab to return! A few links will take you out of the main myResource landing page. For example, RMRx Safety Advisor will open a new browser window.

Where do I find my policy number to register?

As a policyholder, you can find your policy number on your billing statement and in your printed Claims Kit. For registration, use the middle 7-digits. For example, if your policy number is WSD-1002345-01, you will use "1002345" to register.

You may have more than 1 policy number. If so, the policy number you will use was identified by the authorized principal in your company when they made the account request. If they have not shared this information with you, you will want to contact them before trying to register again.

Why do some of the links ask for additional login information?

Some links to outside services, like "Pay Online" which is offered in partnership with Bank of America, require additional security for your protection. We are working with these partners to enable a true "single-sign on" environment.

When I login, I get the message that my account is locked. Now what?

You account may be locked when you attempt to log in with the wrong password too many times in a row. This is a security feature to prevent someone from gaining unauthorized access to accounts by using automated Password programs. You can use the "Forgot your password? Get it now" option to reset your password, which will unlock your account.

Why am I being asked to login again — I already logged in once?

If you were working in myResource and a login screen appeared, we may have automatically signed you out if there has been a period of inactivity. This security precaution prevents others from accessing your account if you leave your computer unattended. Also, some links go to outside services, such as Pay Online, and require additional security for your protection. We are working with these partners to enable a true "single-sign on" environment.

Someone is locked out of their account. Can I help them?

They may have tried to login with an incorrect password too many times within a few minutes. This is a security feature to prevent someone from gaining unauthorized access to accounts by using automated Password programs. They can use the "Forgot your password? Get it now" option. This will allow them to create a new password and unlock their account.

Why does it say that my account is disabled when I try to login?

Your account may have been disabled due to a request by your company or if your policy has lapsed. You will want to talk to the representative at your company that handles your policy to find out if this is the issue. If you feel that you have received this message in error, please contact support at myResource@icwgroup.com and we will do everything we can to make sure that your account status is correct.

When should I use the Log Out feature?

You can sign out at any time by clicking the "Log out" option. It's a good idea to logout whenever you leave your computer unattended to prevent unauthorized use of your account by a coworker, for example. You will always want to log out when accessing myResource from a public computer, such as those available at hotels and libraries.

Why shouldn't I share my account login?

Your company information is confidential and usage Terms and Conditions of Use do apply. Please do not share accounts. However, myResource is FREE. If you would like additional accounts for employees at your company, and you are an owner or officer, simply use our online Request myResource Accounts form.

I forget my password. Is there a way to get it?

If you forget your password, simply use the "Forgot your password? Get it now" option, which allows you to set a new password for your account.

I forget my email. Is there a way to get it?

If you forget your email, you will want to create a new email account and have your myResource information updated as soon as possible. You will need to contact your agency or myResource support at myResource@icwgroup.com for assistance.

Are my email and password case sensitive?

Your email address is not case sensitive. Your password is case sensitive.

Can I change my password?

Yes. Use the "My Profile" option (in the upper-right) and click on "Change my password".

Are there tips for creating a Password?

Yes. There are some rules to help your password become "strong" (hard to break). They are:

• Passwords must be 8 or more characters,
• Use at least 3 of the following types in the password: alpha uppercase; lowercase; numeric; special characters (#, $, !).
• They must not include your name or email address.
• Don't use non-printing characters, such as spaces, tabs, or carriage returns.

And here are some helpful Password Ideas

• Use a simple sentence that is easy to remember. Just eliminate the spaces.
• Use the telephone number of a friend who lives out of town. Substitute letters for some of the numbers.
• Use the name of a foreign river or town and mix in numbers.
• Don't use names of people, places, or things without mixing in numbers and special characters.
• Don't use a sequence of numbers or letters, such as '123456' or 'abcdef'.
• We recommended that you change your Password frequently.

More tips can be found at Microsoft's site: 5 tips for top-notch password security.

I didn't receive the Password reset email. What do I do?

If you submitted a password reset request but did not receive the email with instructions to reset your Password:

1. Wait 15 minutes. The email may be delayed due to a temporary email service slowdown.
2. Check your junk mail. Make sure that this email did not get caught in your spam filter or get forwarded to a Junk Mail folder.
3. Try again. If the email still hasn't arrived, click on "Forgot my Password" link in the login page to reset your password again. Make sure that you enter your correct email address. Your previous request will be disregarded because you were unable to complete the Password reset process.
4. If you don't receive your email the second time, contact myResource@icwgroup.com or call toll free 877.289.1644 (direct 858.350.2410).

Why did I get an email saying I requested my password to be reset?

When you request that your password is reset, you'll receive an email to verify the change. For example, if you forget your password, you can ask for it to be reset. If you receive this email but you did not request a password reset, someone else may have tried to reset your password. Check with others who have access to your user information, primarily your email address. If you did not request the Password reset, simply delete the email message. Your Password will remain unchanged.

What else can I access with my email and password?

Your email and password are set up for your MyResource account only. Of course, RMRx Safety Advisor is available in myResource without an additional login. However, other logins on our site such as Pay Online and Open for Business, still require additional login credentials.

Can I change the email address I use to login?

Yes. Use the "My Profile" option (in the upper-right), read the steps and enter your new email address to "Update" your account. You will be logged out of myResource. An email will be sent to your new address to verify the change. Simply click on the link provided in that email, provide your password and your address will be updated. Now, use this new email as your ID to login!

I no longer have the email address for my account. What should I do?

Yes. It is very important that you immediately update your email address. Use the "My Profile" option (in the upper-right), enter your new email address and "Update" your account. You will get an email sent to your new address to verify the change. Simply click on the link provided in that email and your address will be updated.

When is myResource available?

For your convenience, myResource is available seven days a week. The site may be temporarily unavailable during regular site maintenance, planned for the third Saturday of each month, 6:00 p.m. - Sunday 6:00 a.m. PST.

Are cookies used?

Yes. We use cookies to ensure your security authentication on our site. You must have cookies enabled in your browser to use myResource.

What are cookies and are they safe?

HTTP cookies are small bits of data that the browser stores on your computer. Cookies are safe - they cannot be used to "see" any other data on your computer, nor can they determine your email address or identity.

Do I need to use a certain browser?

We try to support all popular browsers and regularly study our website analytics to identify which browsers our audience use. We align to the Web Standards Project (http://www.webstandards.org) and the World Wide Web Consortium (W3C) validation standards (http://www.w3.org). For optimal performance, we recommend that you use any of the following browsers on our site (PC, Macintosh, or Linux):

• Microsoft Internet Explorer
• Safari
• Firefox
• Chrome
• Opera

How is my information kept safe?

At ICW Group, we take your concerns about your personal information seriously. We use Secured Socket Layer (SSL) to make sure that your information is encrypted during web transactions and we encrypt private data at the database level. You may also view our Privacy Policy.

Do you still need help?

Contact myResource@icwgroup.com or call toll-free: 877.289.1644. We are here to assist you Monday - Friday, 5am - 5pm PST. Closed major business holidays.