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OnlinePay Help

We hope you find these references helpful.

  • To enroll, have your policy number, zip code and funding source available.
  • Want to make a deposit before receiving your policy? Use One-Time Pay.
  • Are you an agent making an agency-bill premium payment? Use One-Time Pay.
  • Need assistance? Contact Premium Accounting, 858.350.7262 (Monday – Friday, 5am – 5pm PST).

Go to OnlinePay

OnlinePay Cheat Sheet
Helpful one-page quick reference containing information on how to use the OnlinePay system.

Download PDF

Frequently asked questions about OnlinePay

General information

What is ICW Group OnlinePay service?

OnlinePay is our convenient and secure online premium payment service for workers’ compensation. You can view your current account balance, debit savings, checking or credit, with the click of a button.

What does OnlinePay cost?

We do not charge for this! Our online payment service is absolutely free — there are no additional charges or hidden fees for using it. And, you avoid the fees associated with express mail, overnight mail and wire transfers.

How secure is OnlinePay?

At ICW Group, we take security seriously. That’s why we use Bank of America as our payments partner. All data is transferred via a secure transmission with industry-standard encryption processes, to prevent unauthorized users from accessing your information.

When will my payment post to my policy?

Payments will be posted by the following business day.

As an agent, can I make an agency-billed payment?

Yes you can! Simply use our OnlinePay for “One-Time Pay”.

I’m a payroll provider; can I make a payment for my customer?

Yes you can! Simply use our Guest Pay site.

Enrollment

How do I enroll?

Have your policy number, zip code and funding source handy, then follow these easy steps:

    1. Open ICW Group’s OnlinePay.
    2. Click on Enroll Now.
    3. Review and Accept the Terms & Conditions.
    4. Enter your complete Policy Number using all CAPS. For example: WSD-1234567-00. You can find this on your Payment Invoice statement, as shown.
      Payment invoice statement with policy number circled
    5. Supply the first 5-digits of the Zip code policy’s primary address.
    6. Click Enroll and complete the information, creating your profile and entering your funding account as directed.
How do I create a Login ID?

Login ID are very easy to create — there are just a few rules.

  1. Use between 6 and 12 characters.
  2. Can be letters, or letters and numbers combined.
  3. Don’t use special characters — keep it simple.
  4. Example: myname or myname1
How do I create a password?

Passwords rules for OnlinePay are fairly standard. In fact, if you’re a PayPro user, you can make your passwords match!

  1. Cannot be the same as your login ID.
  2. Can be between 8 and 32 characters.
  3. Use at least one Uppercase letter, one number and one special character (such as @, #, * or !).
  4. Example: Lovemydog4*
Where do I find my policy number?
  1. One fast way is to refer to your Payment Invoice statement, as below.Payment invoice statement with policy number circled
  2. Enter your complete Policy Number using all CAPS. For example: WSD-1234567-00.
I have multiple locations – what Zip code do I use?

Use the Zip code of your Policy’s Primary Address.

What if I forget my password?

It’s easy and automatic!

  1. From the OnlinePay page, click on Forgot Password.
  2. Enter your Login ID.
  3. Enter your Policy Number (all CAPS).
  4. Next, enter the first 5-digits of your Zip code.
  5. You will then be able to enter a new password.
What if I forget my Login ID?

It’s easy and automatic!

  1. From the OnlinePay page, click on Forgot Login.
  2. Enter your Policy Number (all CAPS).
  3. Next, enter the first 5-digits of your Zip code.
  4. Your Login ID will be displayed.

Deposits, downpayments and agency bill

Can I make my deposit payment before I have my policy number?

You can still make your deposit payment, even before you’ve received your policy information!

  1. Open ICW Group’s OnlinePay for “One-Time Pay”.
  2. Enter your FEIN or Bureau Number – whichever is handy.
  3. Complete the information as directed.
Why isn’t the policy number my agent gave me working?

Your agent may have given you the policy number in advance, before we were able to process it for our payment system. Don’t worry, if it doesn’t work, you can use our Deposit (downpayment) system!

  1. First, try entering your policy number and zip in OnlinePay. Remember to use all CAPS for your policy number, such as WSD-1234567-00. Your policy may already be entered!
  2. If the system doesn’t find your policy, simply open OnlinePay for “One-Time Pay”.
  3. Enter your FEIN or Bureau Number – whichever is handy.
  4. Complete the information as directed.
As an agent, how can I make payments on different customer policies?

The fastest way to do this is to use our OnlinePay for “One-Time Pay” site, which is perfect for making agency-bill payments!

  1. Open ICW Group’s OnlinePay for “One-Time Pay”.
  2. Enter your customer’s Policy Number, FEIN or Bureau Number – whichever is handy.
  3. Complete the information as directed.

Payment funding options

What payment methods can I use?

You have several options to choose from and can assign up to 6 different funding accounts.

  • Debit your checking account.
  • Debit your savings account.
  • Charge it to your American Express®, Visa™ or MasterCard™.
    American express logo Visa logo Mastercard logo
Can I use more than one method of payment?

Yes, you can have up to three bank accounts (checking or savings) and up to three credit cards.

How do I add or change payment accounts?

During enrollment, you’re guided through setting up your initial funding accounts. Once enrolled, it’s easy to manage additional accounts:

  1. Login to OnlinePay. You’ll be presented with your Account Summary page.
  2. Click on Payments.
  3. Click on Manage Funding Sources.
  4. Select either Add Bank Account or Add Card, depending on which you wish to add.
  5. Complete the form on the next page and click Continue.
  6. Select Confirm.
  7. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
  8. Proceed to another selection or Sign Out.

Using the system

How do I make a payment?

Once you’re enrolled, you can follow these simple steps to make a payment:

  1. Login to OnlinePay. You’ll be presented with your Account Summary page.
  2. If you have more than one policy, select the Policy Number to make the payment on.
  3. The current account balance for your policy number will appear.
  4. Follow the steps to Schedule a Payment.
  5. Provide the appropriate information (funding source, account number, payment date and amount).
  6. Click Continue.
  7. Select Confirm.
  8. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
  9. Proceed to another selection or Sign Out.
Is there a way to set up automatic payments?

Yes, there is! Once you’re enrolled, you can follow these steps to create and manage automatic payments:

  1. Login to OnlinePay. You’ll be presented with your Account Summary page.
  2. Click on Manage AutoPay.
  3. Provide the appropriate information (funding source, account number, payment option).
  4. Click Continue.
  5. Select Confirm.
  6. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
  7. Proceed to another selection or Sign Out.
How do I set up a funding account?

During enrollment, you’ll be guided through setting up your initial funding accounts. Once you’re enrolled, you can follow these steps to add up to six accounts:

  1. Login to OnlinePay. You’ll be presented with your Account Summary page.
  2. Click on Payments.
  3. Click on Manage Funding Sources.
  4. Select either Add Bank Account or Add Card, depending on which you wish to add.
  5. Complete the form on the next page and click Continue.
  6. Select Confirm.
  7. Once confirmed, click Print so that you have your Confirmation Number. You’ll also receive a confirmation email.
  8. Proceed to another selection or Sign Out.
Where do I find my bank routing number?

You’ll find all of the information you need on one of your checks from that account. See the illustration below.

Payment invoice statement with policy number circled

Is there a quick way to check on payments made through OnlinePay?

Yes there is!

  1. Login to OnlinePay. You’ll be presented with your Account Summary page. This contains the most recent three “Scheduled, Processed and Automated” payments.
  2. To see the details for each, click on Confirmation Number.
  3. To view more, click on Payments.
  4. Click on View Payment Activity.
  5. Now up to six most recent three “Scheduled, Processed, Automated and Refunded” payments are displayed at a time.
  6. Click Next to view more.

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