PayPro help

Video tutorials

Watch these easy step-by-step videos to learn how to enroll and register your PayPro account, select your payment method, setup your payroll provider, report your payroll, and complete your payments online.

 

Helpful references

  1. Open paypro.icwgroup.com.
  2. Click 'Forgot Password?'
  3. Enter your username. A password reset email will be sent to your email on your account.

You can reset your password using the Forgot Password link or when logged into your account.

  1. Open paypro.icwgroup.com.
  2. Click 'Forgot Password?' and enter your username. A password reset email will be sent to your email on your account.
  3. OR, once logged into your account, use 'My Profile' (upper right corner) to enter a new password.
  1. Log in to Your Account at paypro.icwgroup.com.
  2. Click 'Admin' (upper right corner).
  3. Click User Accounts > New.
  4. Complete the new User Account Profile. Select the user type and enter the required information to create the user account.

    Please note: You'll need to give the user their information as it's not automatically sent to them.
  5. Click 'Save'. That's all there is to it!
  1. Log in to Your Account at paypro.icwgroup.com.
  2. Click 'Manage employees' (under Shortcuts on the home page).
  3. If you have multiple policies, select the correct one from the dropdown list.
  4. Click 'New' (under policynumber above the employee table).
  5. Complete the Employee Profile.
  6. Select the appropriate class code from the drop-down and click 'Add Class Code'.
  7. Click 'Save Employee'.

You may upload your payroll in a format acceptable to PayPro. Simply register the format or use a template provided by PayPro.

  1. Log in to Your Account at paypro.icwgroup.com.
  2. Click 'Payroll Upload' (under Shortcuts on the home page).
  3. If you have multiple policies, select the correct one from the dropdown list, then 'Confirm' your policy.
  4. Click 'Browse' to find and 'Select' your payroll file.
  5. Click 'Process' to upload the file. Once processed, the premium amount to be drafted from your account will be displayed.

You must confirm that your payroll is "Zero" when you have no payroll to report.

  1. Log in to Your Account at paypro.icwgroup.com.
  2. Click 'Payroll Upload' (under Shortcuts on the home page).
  3. If you have multiple policies, select the correct one from the dropdown list, then 'Confirm' your policy.
  4. Click 'Zero Payroll'.
  5. Edit the populated dates if necessary.
  6. Enter your name and reason.
  7. Click the 'Confirm' checkbox and 'Submit Zero Payroll'.

Search online - see Find a Payroll Provider.

If you don't find them on the list, use this easy form to Request to have Payroll Provider added.

 

Still have questions?

Contact Payroll reporting for more information.