As part of ICW Group's periodic systems improvement process, our online systems, including the Agent Portal and myResource, will be intermittently unavailable this weekend: Saturday, April 26 through Sunday, April 27.

Make a Payment Agents

Guest Pay

Automatic Phone Payments

Send a check

Policyholder assistance

Online payments with Guest Pay

Click here to access Guest Pay to make payments on behalf of policyholders or any amounts due to ICW Group.

  • Policyholder invoices can be found in the Agent Portal for reference.
  • Enter invoice number and zip code from the invoice. Select the checkbox to the left of the invoice and update the Payment Amount if necessary.
  • Payment account is not retained.

Automated Phone Payments

Make automated phone payments at 833-759-9970.
 
  • Available 24 X 7
  • Have invoice handy to enter invoice number and zip code

Send us a check:

Make check payable to “ICW Group”. Please include invoice # and coupon/remittance with your check.

Regular Delivery
ICW Group
PO Box 31001-3421
Pasadena, CA 91110-3421

Overnight Delivery
PNC Group C/O Insurance Company of the West
Lockbox Number 913421
Pasadena Tech Center
465 N. Halstead St Ste. 160
Pasadena, CA 91107

Policyholder Payment Assistance:

Share the following information with your policyholders to assist them with payment:

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