Due to planned maintenance, some systems may be unavailable beginning Friday, October 17 (starting at 10 PM PT) through Sunday evening. This is part of our periodic systems improvement process. We apologize for any inconvenience and appreciate your patience.

Make a Payment Agents

Guest Pay

Automatic Phone Payments

Send a check

Policyholder assistance

Online payments with Guest Pay

Click here to access Guest Pay to make payments on behalf of policyholders or any amounts due to ICW Group.

  • Policyholder invoices can be found in the Agent Portal for reference.
  • Enter invoice number and zip code from the invoice. Select the checkbox to the left of the invoice and update the Payment Amount if necessary.
  • Payment account is not retained.

Automated Phone Payments

Make automated phone payments at 833-759-9970.
 
  • Available 24 X 7
  • Have invoice handy to enter invoice number and zip code

Send us a check:

Make check payable to “ICW Group”. Please include invoice # and coupon/remittance with your check.

Regular Delivery
ICW Group
PO Box 31001-3421
Pasadena, CA 91110-3421

Overnight Delivery
PNC Group C/O Insurance Company of the West
Lockbox Number 913421
Pasadena Tech Center
465 N. Halstead St Ste. 160
Pasadena, CA 91107

Policyholder Payment Assistance:

Share the following information with your policyholders to assist them with payment:

Company
Coverage Solutions
Policyholders
Agents
Resources
Company
Insurance Products
Policyholders
For Agents
Resources
Youtube
Terms of Use | Legal Notice & Privacy Policy | Accessibility
© 2025 ICW Group | All Rights Reserved
Terms of Use | Legal Notice & Privacy Policy | Accessibility
© 2025 ICW Group | All Rights Reserved
Youtube