Getting Medical Care
Finding medical treatment
For non-emergency injuries, call the Nurse Triage Hotline at 855.469.6877 (855-4MY-NURSE) to speak to a nurse specializing in workplace injuries. This service is accessible 24/7 and offers English and Spanish-speaking nurses.
If you require ongoing medical treatment, your employer or claims specialist may direct you to a qualified medical provider specializing in workers’ comp injuries.
You can get a list of providers in your area from your employer, or by asking your ICW Group claims examiner.
Using the convenient telemedicine option
If your injury qualifies, you can access medical care from anywhere with telemedicine. Simply use your smartphone, tablet or computer – any device that has a video webcam and internet access will work.
Ask your ICW Group claims examiner if you can use this beneficial service, available in multiple languages for both initial treatment and continued physical therapy.
Having prescriptions filled
Most medications prescribed by your treating physician are covered as part of your medical benefits. To help facilitate this, you’ll receive a pharmacy card for authorization and payments. Be sure to inform your pharmacist of your workers’ compensation claim and show them your pharmacy card.
Please be aware not all medications are covered by workers’ compensation insurance. If you have any questions, contact your ICW Group claims examiner to confirm coverage.
Learn about receiving payments ›
Getting Medical Care
The information below applies to most states. To get the most accurate information for your location, select your state using the state selector above.
Finding medical treatment
For non-emergency injuries, call the Nurse Triage Hotline at 855.469.6877 (855-4MY-NURSE) to speak to a nurse specializing in workplace injuries. This service is accessible 24/7 and offers English and Spanish-speaking nurses.
If you require ongoing medical treatment, your employer or claims specialist may direct you to a qualified medical provider specializing in workers’ comp injuries.
You can get a list of providers in your area from your employer, or by asking your ICW Group claims examiner.
Having prescriptions filled
Most medications prescribed by your treating physician are covered as part of your medical benefits. To help facilitate this, you’ll receive a pharmacy card for authorization and payments. Be sure to inform your pharmacist of your workers’ compensation claim and show them your pharmacy card.
Please be aware not all medications are covered by workers’ compensation insurance. If you have any questions, contact your ICW Group claims examiner to confirm coverage.
Frequently asked questions Expand All
Prescription medications from your authorized treating physician are typically included as part of your medical benefits. However, not all medications are covered under workers’ compensation insurance. It’s important to discuss medications recommended with your Claims Examiner to confirm coverage. If you are denied medications(s) at the pharmacy, please call (877) 804-4900.
We’ll mail you a pharmacy card within a few days of your claim being reported. Use your pharmacy card and tell the pharmacist you have a workers’ compensation claim with ICW Group. This card helps make prescription authorizations easy. If you don’t have your card, your employer can complete the Workers’ Compensation Prescription Information Form, which you can use as a temporary card.
In some cases. For example, if your doctor was predesignated prior to your injury, you may receive authorized medical treatment from your personal Physician and/or medical group. Check with your employer or claims examiner for details.
We’ll mail you a pharmacy card within a few days of your claim being reported, but, if you don’t have your card, download the Workers’ Compensation Prescription Information Form and take it to one of our participating pharmacies.
Yes! You can sign up for home delivery of your prescription by contacting myMatrixx Help Desk at (877) 804-4900.
Download documents
Prescription Authorization
English & Spanish · PDF
Before filling a prescription, have your employer complete this form.
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