ICW Group Launches Telemedicine for Workers’ Compensation Injuries

Company Expedites New Service Offering to Provide Injured Workers Immediate Access to Health Care Online

SAN DIEGO (April 17, 2020) — To provide injured workers with immediate access to medical treatment online via smartphone, tablet or computer, ICW Group Insurance Companies, a leading group of property and casualty carriers, announces it is now offering telemedicine to its workers’ compensation policyholders.

To provide this new service, ICW Group is partnering with Concentra Telemed®, the first telemedicine service specifically designed for work-related injuries. Utilizing licensed medical providers experienced in occupational health, Concentra Telemed gives injured workers the option to access non-emergency medical treatment 24 hours a day, seven days a week with no need to visit a medical facility or spend time in a waiting room.

“We were actively working on our telemedicine rollout when the coronavirus pandemic hit,” said Amanda Granger, senior vice president, work comp claims. “Thankfully, ICW Group’s workforce was equipped to quickly shift to a work from home model and accelerate delivery of this important service. We are pleased our policyholders will now have this safe option for their employees during this challenging time.”

ICW Group’s telemedicine service allows injured employees to video chat with a medical provider immediately using video conferencing. The provider can diagnose, treat and prescribe medication and telemedicine can be used for follow-up visits and re-checks. The service also offers rehab treatment for work-related injuries through Concentra Telemed’s virtual physical therapy program.

“Everything about telemedicine is designed to make the process easier for employees injured on the job so they can get the care they need, when they need it, and from any location,” said Granger.

The telemedicine service is suggested for minor injuries not requiring an in-person medical visit. If an in-person visit is required, an injured worker will be referred to the nearest medical facility. Injuries treated through telemedicine include:

  • Minor functional movement and repetitive use injuries
  • Contusions, bruises, scrapes, rashes and burns
  • Sprains and strains

For more information about ICW Group’s telemedicine offering, visit the telemedicine resources page on its Policyholder Center website.

About ICW Group

Based in San Diego, ICW Group Insurance Companies is the largest privately held insurance company domiciled in California. Quoting more than $3 billion annually, ICW Group represents a group of Property, Auto and Workers’ Compensation insurance carriers, including Insurance Company of the West and Explorer Insurance Company. ICW Group is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims, and is committed to meeting the needs of its policyholders and elevating the trusted agents and brokers who advise them. For more information, visit ICW Group’s Twitter, LinkedIn and Facebook pages.

Media Contact

ICW Group
Jessica Northrup