Report and Manage Claims
What to do when an incident occurs
1Get medical treatment if necessary
If your employee’s need for treatment appears urgent — for example, bleeding profusely, unconscious or may be having a heart attack — get them to the nearest emergency room or call 911.
For non-emergency injuries, the Nurse Triage Hotline is available. Your employee can call 855.469.6877 (855-4MY-NURSE) to speak to a nurse specializing in workplace injuries. This service is accessible 24/7, offers English and Spanish-speaking nurses, and will start the claims process for you.
To get your state’s claim form(s), use the state selector above.
What to do after you’ve reported a claim
Help your injured workers
We understand navigating the claims process can be challenging. ICW Group provides you several tools to make this easier.
Learn more about helping your injured workers ›
Tell your injured workers about the option to use telemedicine ›
Send your workers On the Road to Recovery ECards ›
Maintain contact with your ICW Group examiner
Communication is the best way to manage claims. Contact your Claims Examiner if:
- An injured worker’s job status changes.
- The availability of modified work changes.
- The injured worker is terminated.
- The injured worker’s rate of pay has changed.
- You believe they’re working elsewhere or are involved in recreational activities.
- You suspect fraud.