Report and Manage Claims
What to do when an incident occurs
1Get medical treatment if necessary
If your employee’s need for treatment appears urgent — for example, bleeding profusely, unconscious or may be having a heart attack — get them to the nearest emergency room or call 911.
Complete your state’s claim form(s)
If you have any questions about how to complete the form(s), call ICW Group’s Claims Department at 877.4.ICW.NOW (877.442.9669).
Send the form(s) to ICW Group’s claims department
Simply use one of these methods:
First Notice of Loss
PO Box 509039
San Diego, CA 92150
4Fulfill OSHA requirements
OSHA requirements vary by state. For more information on whether employers in your state are required to report incidents to OSHA, see the State Plan Adoption of OSHA’s Revised Reporting Requirements.
What to do after you’ve reported a claim
Help your injured workers
We understand navigating the claims process can be challenging. ICW Group provides you several tools to make this easier.
Learn more about helping your injured workers >
Send your workers On the Road to Recovery ECards >
Maintain contact with your ICW Group examiner
Communication is the best way to manage claims. Contact your Claims Examiner if:
- An injured worker’s job status changes.
- The availability of modified work changes.
- The injured worker is terminated.
- The injured worker’s rate of pay has changed.
- You believe they’re working elsewhere or are involved in recreational activities.
- You suspect fraud.