myResource FAQs

Click to expand these frequently asked questions about myResource.

general Items  General myResource Questions

features Items  myResource Features

account Items  Account Help

Technical Items  Technical Help

I read the FAQs and I still need help. Who can I contact?

 

What is myResource?

myResource is a secured web service provided for our policyholders. You can login to view Loss Reports*, Claim Summary Reports*, risk management RMRx Safety Advisor, and more. The features that you have access to are authorized by your company.

* Note: Due to the confidential nature of Loss and Claims Summary Reports, an Owner or Officer of the company will need to provide authorization for this access. You may also view the Terms and Conditions of use. Claim Summary Reports are available for Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, New Jersey, Nevada, North Carolina, Pennsylvania, South Carolina, Texas, and Wisconsin.

Why should I get a myResource account?

If you have a workers' compensation policy with an ICW Group company, you'll want to use myResource in order to start enjoying the benefits, such as viewing Loss and Claims Summary Reports* and using the risk management toolkit, RMRx Safety Advisor.

What do I need to register?

Personal accounts are authorized by principals in your company. Once you are authorized, you will receive a registration notice. You will need to have your workers' compensation policy number available when completing your registration.

Our company has multiple policies. Which one do I use to register?

The policy number you need to use to register was identified by the authorized principal in your company when they made the account request. If they have not shared this information with you, you will want to contact them prior to registering.

Will I be able to see all of our policies if I only register with one?

If your company has multiple workers' compensation policies, you only need 1 of the policy numbers to register. If you have access to account information, such as Loss and Claims Summary Reports, these reports should appear for all of the policies for your company. If you are unable to see a policy, you should contact your agent or your local Risk Management Consultant for assistance.

How do I get access at my company?

myResource is free to our Workers' Compensation policyholders. Personal accounts are authorized by principals in your company. These individuals will have access to an online form when they are logged in: "Request Accounts for your Staff". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts.

How do I get access for others at my company?

myResource is free! Personal accounts are authorized by principals in your company. These individuals will have access to an online form when they are logged in: "Request Accounts for your Staff". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts.

What is the full offering of myResource?

Features provided by myResource include:

My options don't look the same as others at my company. Why is that?

Because your view of myResource is personal to your account set up, and there are company-confidential items, you may have features available to you that others in your company don't have access to, and vise-versa. Personal accounts are authorized by principals in your company and can be adjusted with their approval.

How often are the Loss Reports updated?

The Loss Reports are updated during the weekend, following the 5th working day of the month. When you return to work on Monday, your report is ready for you. There are a few weekends when the report update may be delayed. These are planned for month-end processing so that we can get you the most accurate information as possible. Check the "Valued as of" date at the top of each Loss Reports page.

How often are the Claim Summary Reports updated?

The information is updated at least every 45 days, when the Claims Examiner reviews and updates the Action Plan. There will be more frequent updates when a claim note is added, or when payments or reserve changes occur.

Can I get Loss Report information for other years?

Yes you can. Just use the "Request a Loss Report" option, which is available on the Loss Report page (in accordance with your account access level).

Why is my Loss Report more than a week old?

Loss Reports are updated each weekend after the 5th working day of the month. If a month-end falls on a weekend, such as November 2014, the loss report is not updated until the next weekend. This delay is planned to allow for month-end processing.

I don't see my Loss Report for my policy - where is it?

For new policyholders, the first Loss Report is available starting in the 2nd month of coverage. For renewal terms, the expiring term Loss Report is displayed through the end of the expiring month; the current term report will display beginning in the second month of coverage.

I don't see the Loss Report link. How can I get these?

Loss Reports are confidential to your company. To gain access, you need to attain authorization by principals in your company. If they approve your access to Loss Reports, simply have them use the online form when they are logged in: "Request Accounts for your Staff" to update your information to "View Loss Reports". If they do not have a login, they can complete the form available in the icwgroup.com site: Request myResource Accounts, or contact their agency.

How to I get a Claims kit?

You can access your Claims kit at any time from the Claims kit section available in the Policyholder Center. You can also use the Request materials form to order additional or printed items.

I want to report a First Notice of Loss. What should I do?

You don't need to login. In the Policyholder Center, open the Report a Claim page for your state and follow the steps.

Do you have Safety Videos?

Yes. You can order videos from our online Safety video library.

Where do I find my policy number to register?

Find your policy number on your billing statement and in your policy. For registration, use the middle 7-digits. For example, if your policy number is WSD-1002345-01, you will use "1002345" to register.

If you have more than 1 policy number use the policy number that was identified by the authorized principal in your company when they made the account request.

When I login, I get the message that my account is locked. Now what?

It's very fast to get your password reset. Click on "Forgot your password? Get it now" option and follow the steps. You'll immediately receive an email with a link to set a new password.

Why does it say that my account is disabled when I try to login?

Your account may have been disabled due to a request by your company or if your policy has lapsed. Talk to the representative at your company that handles your policy to find out if this is the issue. If you feel that you have received this message in error, please contact myResource Support and we will do everything we can to make sure that your account status is correct.

Why shouldn't I share my account login?

Your company information is confidential and usage Terms and Conditions of Use do apply. Please do not share accounts. However, myResource is FREE. If you would like additional accounts for employees at your company, and you are an owner or officer, simply use our online Request myResource Accounts form.

I forget my password. Is there a way to get it?

If you forget your password, simply use the "Forgot your password? Get it now" option, which allows you to set a new password for your account.

I forget my email. Is there a way to get it?

If you forget your email, you will want to create a new email account and have your myResource information updated as soon as possible. Contact myResource Support or your local Risk Management Consultant for assistance.

Are my email and password case sensitive?

Your email address is not case sensitive. Your password is case sensitive.

Can I change my password?

Yes. Use the "My Profile" option (in the upper-right) and click on "Change my password".

Password rules & tips

  • Make passwords at least 8 characters long.
  • Use at least 3 of the following: uppercase (ABC), lowercase (abc), numbers (123), special characters (#$!).
  • You can't use your name or email address. If your name is John, don't try "John123!".
  • No spaces, tabs, or carriage returns are allowed.
  • We recommended you change passwords often!

Helpful ideas:

  • Use a sentence and eliminate spaces: Mydogiscute!
  • Try a phone number and mix in letters: 55s-12L2
  • A foreign town can be used with numbers: Paris2015

I didn't receive the Password reset email. What do I do?

If you submitted a password reset request but did not receive the email with instructions to reset your Password:

  1. Wait 15 minutes. The email may be delayed due to a temporary email service slowdown.
  2. Check your junk mail. Make sure that this email did not get caught in your spam filter or get forwarded to a Junk Mail folder.
  3. Try again. If the email still hasn't arrived, click on "Forgot my Password" link in the login page to reset your password again. Make sure that you enter your correct email address. Your previous request will be disregarded because you were unable to complete the Password reset process.
  4. If you don't receive your email the second time, contact myResource Support or your local Risk Management Consultant.

Why did I get an email saying I requested my password to be reset?

When you request that your password is reset, you'll receive an email to verify the change. For example, if you forget your password, you can ask for it to be reset. If you receive this email but you did not request a password reset, someone else may have tried to reset your password. Check with others who have access to your user information, primarily your email address. If you did not request the Password reset, simply delete the email message. Your Password will remain unchanged.

What else can I access with my email and password?

Your email and password are set up for your MyResource account only. Of course, RMRx Safety Advisor is available in myResource without an additional login.

Can I change the email address I use to login?

Yes. Use the "My Profile" option (in the upper-right), read the steps and enter your new email address to "Update" your account. You will be logged out of myResource. An email will be sent to your new address to verify the change. Simply click on the link provided in that email, provide your password and your address will be updated. Now, use this new email as your ID to login!

I no longer have the email address for my account. What should I do?

It is very important that you immediately update your email address. Use the "My Profile" option (in the upper-right), enter your new email address and "Update" your account. You will get an email sent to your new address to verify the change. Simply click on the link provided in that email and your address will be updated.

When is myResource available?

For your convenience, myResource is available seven days a week. The site may be temporarily unavailable during regular site maintenance, planned for the third Saturday of each month, 6:00 p.m. - Sunday 6:00 a.m. PST.

Are cookies used?

Yes. We use cookies to ensure your security authentication on our site. You must have cookies enabled in your browser to use myResource.

What are cookies and are they safe?

HTTP cookies are small bits of data that the browser stores on your computer. Cookies are safe - they cannot be used to "see" any other data on your computer, nor can they determine your email address or identity.

Do I need to use a certain browser?

We try to support all popular browsers and regularly study our website analytics to identify the current browsers our customers are using. We align to the Web Standards Project (http://www.webstandards.org) and the World Wide Web Consortium (W3C) validation standards (http://www.w3.org). For optimal performance, we recommend that you use current versions of any of the following browsers (PC, Apple, Linux):

How is my information kept safe?

At ICW Group, we take your concerns about your personal information seriously. We use Secured Socket Layer (SSL) to make sure that your information is encrypted during web transactions and we encrypt private data at the database level. You may also view our Privacy Policy.

Do you still need help?

Contact myResource Support or your local Risk Management Consultant.

Want more information?

Contact your local Risk Management Consultant.

           

myResource is your source for RMRx safety tools, and Loss & Claim Summary Reports!